Policies

By Asking us to Process your order, you are agreeing to abide by the terms outlined on this page.

PRICES:
All prices are shown in Australian dollars ($). Your local card provider will bill you in your local currency. You must check your local currency conversion rate for the cost in your local currency. It is our policy to offer goods at the most reasonable price possible, however, if due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.
Best 4 Health reserves the right to adjust as necessary any listed price at any time in response to a price increases by suppliers or freight price changes.

PAYMENTS:
We are pleased to accept orders by paypal or direct debit into our Bank West account. We require receipt of payment prior to shipment of orders.

ORDERS OUT OF STOCK:
BEST 4 Health aims to deliver goods of the highest quality. Every effort is made to display only items that are in stock or which can be dispatched to you quickly or direct from the manufacturer. From time to time we may be unable to meet our usual delivery times due to certain items being unavailable, in which case we will advise you immediately. If this does occur, you will be given the opportunity to 1) order an alternative, 2) have the products sent as soon as they become available or 3) to cancel the order.

POSTAL/FREIGHT OPTIONS:
We offer several options for shipment of your order, but we will always choose the most economical unless you request otherwise.

Orders will be shipped within 1 – 7 working days unless otherwise stated.

RETURNS AND EXCHANGES:
We want you to be entirely satisfied with every purchase made from BEST 4 Health as we aim to offer you excellent quality, value and service at all times. We doubt you’ll need to use this service as we believe wholeheartedly in the high quality and purity of the items we sell. For that reason you can return or exchange goods within 14 working days following delivery as long as they are in their original packaging, have not been used and are re-saleable unless otherwise stated in delivery of ‘product’ section.
An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment. If you wish to return an item for exchange or you have decided not to keep it, simply contact us first within 7 days of receipt of item by email at www.best4health.com.au or by phone by contacting Olga 0407 473 856 or Kirsty 0405 115 199, stating your invoice number and the goods which are being returned. Returned items must be accompanied by a copy of your paid invoice and accompanied by original packaging. Goods should arrive back with us no later than 14 days after your having received them. Customers should arrange their own return courier. If, however Best 4 Health, are required to arrange pickup and return delivery of an item, the full cost of arranging that service will be deducted from the refunded amount. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. Within thirty days. All goods must be in a new and unused condition together. If you are in any doubt, please contact us. We recommend you obtain proof of posting for returns as we cannot accept liability for goods that do not reach us.

Return address
All standard goods may be returned to:
BEST 4 Health
6/3 Bishop Street
Morley
Western Australia 6062

DAMAGED GOODS:
If you receive goods that are faulty or that have been damaged in transit, contact us as soon as possible or within 3 days of receipt of goods at www.best4health.com.au or on 08 92755803, stating your order number and the goods that are damaged /faulty. Send the goods back to us at 6/3 Bishop Street, Morley WA 6062, within a reasonable time, preferably within 7 working days following receipt of the goods. We will then credit your account for the damaged goods or re-dispatch as appropriate.

COMPLAINTS:
Any complaint can be communicated directly to BEST4Health. We will endeavour to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigation. You can contact us at Kirsty@best4health.com.au  or olga@best4health.com.au